Frequently Asked Questions

Traditional fire extinguishers typically only are meant for one or two classes of fire. Rarely can they take on all classes of fire. Using the wrong traditional fire extinguisher with a mismatched type of fire may result in creating an even larger, more violent fire (eg such as using a water fire extinguisher to fight a grease fire) Not only is the Fire Terminator solution suitable for all types of fire, but it also works faster than most traditional fire extinguishers even when they are used for the fire classes they are designed for. With the Fire Terminator solution, there is no need to worry about what class of fire you are encountering, Fire Terminator works for all classes of fire.

Orders are generally shipped within 6-10 business days using Ninjavan. Order quantity of 2 cans or less: SGD7.00 flat rate shipping fee Order quantity of 3 or more cans: Free shipping during our introductory promotion period. For bulk orders of 20 cans (1 carton) and above, please contact us at contact@drakaros.global Self collection is not available. Restricted Zones: We do not deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore.

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at contact@drakaros.global with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at contact@drakaros.global.

We offer shipping to Singapore for orders placed directly via our website. ​ If you wish to order for an international delivery address, please place your order through the "International Orders" form. We will be happy to assist you with your order and provide further instructions. How are international delivery fees calculated? ​ International delivery fees will be calculated based on the total weight of your purchases. ​ Are there additional charges for international shipments? ​ Yes, your order may be subject to import duties and taxes (including VAT) once it reaches your destination country. These charges are the responsibility of the customer and are not covered by Drakaros Global. If you have any questions or need assistance, please reach out to us at contact@drakaros.global.

Please allow 5 business days to process your order. Expect to receive your orders within 6-10 business days. What happens if I miss my delivery? Your order will be returned to our warehouse after 3 unsuccessful delivery attempts. Can I change my delivery information? You will not be able to amend your delivery information once your order is placed, but we will try our best to help. Please contact us at contact@drakaros.global as soon as possible. Note: Shipping delays may occur for delivery address amendments. If your order has been delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. Please contact us ASAP if you need to make amendments. How do I track my order? For local addresses, we partner with courier company Ninja Van to deliver all your packages. To track your order, simply log on to https://www.ninjavan.co/en-sg/tracking and key in the tracking number with your order reference number.

Fire Terminator products are proudly made in Singapore, home of our inventor and partner, Dr Judah Jay. Our production facilities are located in the Ubi Industrial area, in the eastern part of Singapore.

Yes, if they are strong enough to use the spray can physically, it is safe for them to use it. We recommend strongly that you train all members of your family/residence to make safety their first concern, as well as when and where they should evacuate and call for help.

Yes, once the can is used or opened for testing, you can still use the spray can at a later period. Although for safety reasons, we do recommend you keep full spray cans ready as you never know how big a fire you may encounter.

The spray can cover at a maximum distance of 7 metres. This means that you do not need to get too close to the fire to use the product.

While this shouldn’t pose an issue, it is better to be safe than sorry, we recommend replacing any spray cans that have been damaged just to be extra safe.

A. Our solution remains viable for 10 Years without any problems. The expiry date can be found on the can itself.

A. Whether the cans are empty or partially full, or even full, they can be disposed with normal methods. As there are no toxic chemicals in the can, the contents are biodegradable and dissolve in water. With the exception of the plastic cap and nozzle, the metal can itself can be recycled.

You may test it if you like but it is recommended that you always have a full can of spray, just in case you encounter a larger fire.

Imagine you are spray painting the surface, try to spray directly at the fire and at wherever the fires are. Once an area has been sprayed, the no-burn back action will prevent fire from re-igniting the area while the Fire Terminator solution is present.

No, our spray does not require any servicing or maintenance, but we recommend to replace it once the 10 year expiry date has been reached.

Depending on how hard the spray is pressed, it is estimated to spray for 15 seconds at maximum pressure.

Yes, in fact the spray was designed to be used in most storage conditions including in a car. The spray can be safely stored in temperatures of -16 to +65 degrees Celsius.

The solution in the can is organic and non-toxic but should only be used as directed. We recommend seeking medical attention should any contact result in any noticeable skin irritation or allergic reactions. Similarly users should avoid contact with their eyes or ingesting the solution.

We have tested the spray can by putting a blowtorch to the side of the can. The can splits open without fragmenting, nor does it explode.

If the spray is left outside in extreme cold and the solution has frozen, simply bring it in to let it thaw. Once thawed the solution is still viable and good for use.

Induction cookers and hubs can still cause fires by heating up cooking oil for 10-12 minutes as the oil automatically ignites and becomes a dangerous Class F fire.

Yes, this can be used to put out all incipient fires (early stage fires) no matter what the class of fire it is, including grease/cooking oil fires.

The spray can uses compressed air. No chemicals are used.

Yes, our Fire Terminator solution can put out a fire with an electrical origin safely. We do recommend that where possible to always shut down the electrical source of the fire first for general safety.

Do not use water to put out a grease fire. The water will cause an explosion that will not only spread the fire wider and may also hurt people present in the process. Use our spray to put out grease fires immediately.

The Fire Terminator solution is water soluble, simply rinse/wipe the surfaces with water and flush it away. Since Fire Terminator is non-toxic and bio-degradable, you will not need special disposal methods.

The Singapore Standards Code of Practice 578.3.2.1 recommends that fire extinguishers should be within 15m reach. While this is not specifically about homes, it is still a good guide to consider for placements. We recommend placing them in these possible locations: a) near the entrance/door (so that someone entering the home has quick access to the fire extinguisher upon entering); b) at the kitchen entrance, preferably not next to the cooking stove so that it is not too near a potential fire; c) in the garage, where cars and vehicles are parked; d) in or near a room (such as a storeroom) where paint, and other chemicals may be kept; e) in a room where there are many electrical items being powered such as a music room, games room and entertainment room; f) in your bedroom so you may be able to respond to potential situations in the rest of the home.

For an average apartment home, we recommend to standby at least 3 cans.

We recommend having the Fire Terminator spray cans as a convenient first level response to incipient fires that complement the traditional regulation fire extinguishers that are required for commercial buildings. The sprays are not meant as a replacement of these traditional larger fire extinguishers required by your local fire safety code but rather as an additional supplement to that. Our Fire Terminator sprays are very useful where traditional fire extinguishers may be too complex, heavy or confusing to some untrained staffers or visitors at your workplace. As no training is needed for our sprays and conceptually it is easy to understand, sprays can be a very effective first tool in combating fire when it starts. Our Fire Terminator sprays can also be a useful tool for personal safety in the event of escaping a larger fire.

The Fire Terminator solution can put out a lithium battery fire. Depending on the size of the battery (mobile phone battery, portable phone battery, electric scooter battery), you may need more than one spray for a larger battery. Beware that larger lithium battery fires can be very powerful so if the fire is larger, it is better to seek safety than to stay close to a large lithium battery fire.

Please email us at contact@drakaros.global and we will get back to you in a timely manner.